Frequently Asked Questions

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GENERAL QUESTIONS

• Is it possible to order products directly from the online store U.S.?
• How is it?
• How to make an order?
• Guarantees and insurance
• What are the guarantees for receiving a parcel?
• Where I can make shopping?

PURCHASE

• How to check my size?
• Limitations on volume and weight
• Compatibility of electrical appliances

PAYMENT

• How can I pay for orders on Atlantic.uz?
• What to do once I have completed payment?

SHIPMENT

• How long does shipment take?
• Track orders
• Is it possible to join several parcels into a single parcel?
• Can my parcels be damaged during delivery?

Question: Is it possible to order products directly from the online store U.S.?
Most U.S. online stores do not deliver goods abroad and does not accept payments and bank cards overseas customers. Therefore, and was created by our service that will help you to solve these problems. With Atlantic.UZ you get the opportunity to buy goods without the presence in America.

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Question: How is it?
Final price of an item includes:

• A price of the item indicated in the online store in USA (as indicated on the site)
• Our company service - 10%
• Parcel insurance - 5%
• Delivery within NY (if such is stated on the site)
• Tax in NY - 8.875%
• Customs duties and delivery to your address within Tashkent - 15$

You can calculate final cost of your order yourself. Register in a chosen online store, indicate zip code 11235 within NY. After that, the store shows tax and delivery fee within NY (if there is such), tax in NY is 8,875%.

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Question: How to make an order?
To place an order in Atlantic.UZ, fill in the Order form after completing registration procedure on our site. The process for ordering is described in more details on the page How to make an order.

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Question: Guarantees and insurance
A parcel's insurance is 5% of the purchase amount. More information is given on the page Guarantees and insurance.

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Question: What are the guarantees for receiving a parcel?
When a parcel is delivered, the customer is given a package list. He/she checks availability of all his/her orders using this list. After checking, the customer signs a declaration given by the company courier at the presence of the courier. By signing the declaration, the customer releases the company from any responsibility for his/her order.

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Question: Where I can make shopping?
You can place orders in any US shops. For your convenience, we provide a list of most popular stores grouped under different categories.

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Question: How to check my size?
Usually, to determine your size, it is sufficient to measure height, chest, waist and hips, while for shoes only foot length. Using the size charts provided on our site, you can determine your size. While measuring, it is better to round up the figures since slightly freer clothes look much better than slightly smaller clothes. In every US online store, there is a size chart next to product description. Simply follow the chart and compare your sizes with US sizes. Do not forget to convert inches to centimeters (1 inch = 2.54 cm). A shoe size is also determined using the size chart either provided on a store or on our site.

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Question: Limitations on volume and weight

• The maximum length should not exceed 64 inches (162cm)
• The maximum allowed weight is 70 pounds (32kg)

For your reference: 1 inch= 2.54 сm, 1 pound = 0, 450 gr.

Converter

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Question: Compatibility of electrical appliances
For some home appliances, you should use 220v adapter.

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Question: How can I pay for orders on Atlantic.uz?
Payment methods in Atlantic.UZ:

• PayPal
• Credit/debit cards

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Question: What to do once I have completed payment?
After completing payment, contact a representative of Atlantic.UZ and inform him/her on details of your payment (payment method, date, amount, payer name). You can contact the company representatives on the following numbers: +99890 185-99-65; +99890 185-98-25, skype: posiltorg1 e-mail: tanya@atlanticexportinc.com

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Question: How long does shipment take?
Total time required for shipping is calculated in following way:

• delivery of the order to AE office in New York : 5 - 10 days, depending on selected stores (if you purchased goods from different shops, we will wait until all the items of your order are delivered)
• Upon necessity, you may shorten delivery time by choosing express shipping service provided by a store where you do your shopping. If you choose express shipping service, the goods will be delivered to our NY office within one day (price of express shipping varies from store to store, but you can check it in the store’s website where you make order)
• Delivery of the parcel from New York to Tashkent; 5-7 days on average, it takes 2 weeks from the moment of payment to the moment of the parcel delivery to your address.

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Question: Track orders
All orders are sent through a private postal service of Atlantic Export. After sending your, the company issues a declaration with a unique number consisting of 7-digits. You can track your order on the main page of www.atlanticexportinc.com by entering the above mentioned 7-digit number in the "Delivery status" field.
You can also track status of your order in your personal cabinet on our home page.

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Question: Is it possible to join several parcels into a single parcel?
Yes, after the goods are arrived to the collection point, you can join a number of different items into a single parcel. For simplicity, it is better to place all your purchased items into a single parcel (to add an item, use "Add another item" button).

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Question: Can my parcels be damaged during delivery?
Postal packages are developed considering all possible damages and to ensure maximum possible level of security. Based on our experience, electronics, mobile phones and other products arrive in the same form in which they were shipped from the stores.

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